Refund Policy
Last Updated: June 16, 2026
At LUXORE, customer satisfaction is important to us. We strive to provide high-quality beauty products, skincare items, cosmetics, makeup tools, and personal care accessories. If you are not completely satisfied with your purchase, please review the following Refund and Return Policy.
General Return Policy
Customers may request a return for eligible products within 14 days of receiving their order.
To qualify for a return, products must:
Be unused and unopened
Remain in their original packaging
Include all original labels, seals, and accessories
Be in resalable condition
Be accompanied by proof of purchase
LUXORE reserves the right to inspect all returned items before approving a refund or exchange.
Non-Returnable Items
For hygiene, safety, and health reasons, certain products cannot be returned once opened or used.
These include:
Opened cosmetics
Opened skincare products
Used beauty tools
Personal care products
Hygiene-sensitive items
Products with broken safety seals
Gift cards
Promotional or complimentary items
Clearance and final sale products
Any item returned in an unsellable condition may be rejected.
Damaged or Defective Products
If your order arrives damaged, defective, incorrect, or incomplete, please contact us as soon as possible after delivery.
To help us investigate the issue, customers may be asked to provide:
Order number
Photographs of the product
Photographs of the packaging
Description of the issue
After verification, LUXORE may offer:
A replacement product
Store credit
A partial refund
A full refund
The resolution provided will depend on the circumstances of the claim.
Return Process
To initiate a return request:
Contact our customer support team through the contact methods available on the LUXORE website.
Provide your order details and reason for return.
Wait for return authorization instructions.
Securely package the item and return it according to the provided instructions.
Returns sent without prior authorization may not be accepted.
Return Shipping
Customers are generally responsible for return shipping costs unless:
The item received was defective
The wrong item was shipped
The product arrived damaged
LUXORE is not responsible for items lost or damaged during return shipping. Customers are encouraged to use a trackable shipping service when returning products.
Inspection of Returned Products
Once a return is received, our team will inspect the product to verify eligibility.
Inspection may include reviewing:
Product condition
Packaging condition
Signs of use
Missing components
Compliance with return requirements
Approval of a return is subject to successful inspection.
Refund Eligibility
Refunds may be approved when:
A valid return request has been accepted
A product is confirmed defective
An incorrect item was shipped
The order cannot be fulfilled
The product is returned according to policy requirements
Refund requests that do not meet policy conditions may be denied.
Refund Processing
Approved refunds will be processed using the original payment method whenever possible.
Refund processing times may vary depending on:
Payment provider
Banking institution
Card issuer
Payment platform
Processing delays outside of LUXORE's control may occur.
Partial Refunds
In certain situations, only a partial refund may be issued.
Examples include:
Products returned with damaged packaging
Items missing components
Returns showing signs of handling beyond normal inspection
Promotional items not returned with qualifying purchases
The refund amount will be determined based on the condition of the returned product.
Exchanges
Where available, LUXORE may offer exchanges for:
Defective products
Damaged products
Incorrectly shipped items
Exchange requests are subject to product availability.
If a replacement item is unavailable, an alternative resolution may be offered.
Order Cancellations
Orders may be canceled before they enter processing or shipping stages.
Once an order has been processed or shipped, cancellation may no longer be possible.
Customers should contact support promptly if they wish to request cancellation.
LUXORE reserves the right to cancel any order due to:
Pricing errors
Product unavailability
Fraud prevention measures
Payment authorization issues
Violations of our Terms and Conditions
Allergic Reactions and Product Sensitivities
Customers are responsible for reviewing ingredient lists and product descriptions before purchasing.
LUXORE cannot guarantee compatibility with every skin type, condition, or sensitivity.
Refunds may not be provided for:
Allergic reactions
Personal sensitivities
Dissatisfaction based on expected results
Individual preferences regarding fragrance, texture, or appearance
Customers with allergies or medical concerns should consult a qualified healthcare professional before using any beauty or skincare product.
Promotional Products
Products purchased during special promotions, discounts, clearance events, or limited-time campaigns may be subject to additional return restrictions.
Specific promotional conditions may apply and will take precedence where stated.
Fraud Prevention
To protect customers and our business, LUXORE reserves the right to:
Verify return requests
Request additional documentation
Limit excessive return activity
Deny fraudulent claims
Refuse returns that violate this policy
Abuse of the return system may result in restriction of future purchases or account access.
Limitation of Liability
LUXORE's responsibility for approved refunds shall not exceed the purchase price paid for the affected product.
We shall not be liable for indirect, incidental, or consequential losses arising from product use, delayed returns, or refund processing.
Policy Updates
LUXORE reserves the right to update or modify this Refund and Return Policy at any time.
Changes become effective immediately upon publication on the website. Continued use of the website constitutes acceptance of the revised policy.
Contact Us
For questions regarding returns, refunds, exchanges, or damaged products, please contact us through the contact methods available on the LUXORE website.
Acceptance of Policy
By placing an order with LUXORE, you acknowledge that you have read, understood, and agreed to this Refund and Return Policy.